Staying at Hat Creek was our biggest and most costly mistake to date…
When we left the NorCal Coast city of Trinidad, we headed inland. We had booked two nights at Del Loma RV Park in Big Bar, but as we were driving, we were feeling pretty good and like we could handle a couple more hours. I called Hat Creek Hereford Ranch, which was our next destination, to see if we could add two more nights to our stay. We were able to, so we kept on driving to Hat Creek. We hadn’t paid a deposit at Del Loma, so canceling was easy and free. We should have known we were going to have an issue when we went for a stretch of almost three hours during our drive with no cell signal. When we arrived at Hat Creek, we had no signal on our AT&T phones. Before checking in, we should have checked our Verizon phone and hotspot, and tried all of our phones with our WeBoost, but we didn’t. When I checked in, the young woman at the counter mentioned that we were staying a long time – originally 7 nights, now 9. We were staying so long because we wanted to explore nearby Lassen Volcanic National Park and Burney Falls. And though we usually travel on weekends, we chose not to this particular upcoming weekend because it was Labor Day. Anyway, I made the comment we were only staying if we could get a strong enough cell signal to be able to work, seeing as we work full time. She said nothing. I paid our remaining balance and we went to our site.
After getting set up, we realized we had no cell signal with either Verizon or AT&T, and our WeBoost did nothing for us. We tried using their wifi, but that kept dropping and wasn’t even strong enough to open web pages. We were in a pickle. Seeing as it was a Sunday, we were going to stay put for the night because we didn’t need to get online for anything. After talking through our options, we decided we needed to move on the next day. There was no way we would be able to last more than a week without a cell signal. That evening, we drove up the road a bit where we noticed we had gotten a bar of signal earlier in the day when we had driven to the grocery store. We parked on the side of the road, in the darkness, and surfed the web to find a new place to stay for the remainder of the week and the holiday weekend. We found a place in Reno where we were able to cobble together two different reservations in order to cover most of the time, and then we adjusted our next reservation in Lake Tahoe to arrive a day earlier.
The next day, we explored Lassen Volcanic NP for a few hours and stopped at the tiny post office where we had had our mail sent. We headed back to Hat Creek Hereford Ranch to pack up, hitch up, check out, and hit the road. We were already fully hitched up and parked in the driveway when I went into the office to check out. The same young woman was working, along with an older woman who I assume is the owner. I told them we had to leave because there’s no signal. They seemed a little befuddled, but I explained that we work full time, and there’s just no way we could stay. The older woman asked if we had tried their wifi, and I said we had, but it was pretty slow and kept kicking us off. She explained how their wifi used to be great, but a recent wild fire caused an electric surge that basically blew up their previous setup. The internet company had replaced the equipment, but the speed wasn’t nearly as strong or fast and it would be getting fixed soon. She tried talking me in to staying a few more days, but I said that we were already hitched up and had reservations elsewhere. She then got a little defensive, saying, “Everybody knows there’s no signal here!” I explained we weren’t from the area and did not know that, but it was our fault for not doing better research. This is when I found out their refund policy, which is they don’t do refunds. If you cancel more than seven days before your reservation, they’ll refund the deposit. If you cancel within seven days of your reservation, they keep your deposit. If you’ve already checked in and paid, they refund nothing. I tried arguing that technically we hadn’t checked in yet for our original reservation, so I should get a refund minus the deposit, but it was a no go. We had nine days booked at $44 per night (plus a $5 reservation fee), for a total of $401. Yikes. She felt bad, so she did refund $100 and credited us with two free nights to use in the next two years. Seeing as we had stayed one night and were checking out late on the second day, we counted it as two nights. When subtracting the refund, the two credited nights, the two nights stayed, and the reservation fee, we ended up eating $120, or about three nights. Of course, that’s if we end up using the two nights of credit.
Lesson Learned: Do better research – on both cell signal and refund policy.
Honestly, I don’t know what happened with this one. We ALWAYS check the cell signal; both with Campendium/Google reviews and the Open Signal/Coverage apps. We totally dropped the ball. In the future, we’ll keep to weekend stays for non-signal areas.
It’s also important to note that we’ve lost money on canceling reservations before. We lost a night’s stay worth once and multiple reservation fees, but altogether it probably adds up to about $60 or $70. We do our best to avoid cancelations, but sometimes we book far in advance at national or state parks, because you have to, but then change our minds. It’s just part of the full-time lifestyle.
Hat Creek Hereford Ranch RV Park & Campground
Address: 17855 Dory Road, Hat Creek, CA 96040
Phone: (530) 335-7171
- Full Hookups
- Pull-Thrus (but not really)
- Restrooms with Showers
- Tent Sites
- Picnic Table
- Fishing/Swimming Pond
The park itself is nice and quiet. Farmland borders it, so there are happy cows and goats out your window. It’s peaceful and quaint and rustic. The layout is a little haphazard, with sites in odd locations and directions, and nothing that delineates one site from the next. Above, I mentioned that there are pull-thrus, but not really. We were able to pull into our site easy enough (after relocating the fire ring made of rocks and driving up an incline), but at the front of our site was a retaining wall. In order to drive out of our site, we had to drive at an angle down an decline. We didn’t have any neighbors, so we were able to get in and out of our site easy enough, but if we did have neighbors, neither would have been very easy. We were there for such a short amount of time that we didn’t use any of the facilities, so I can’t comment on those.
The location is pretty remote, with the small city of Burney a 22-minute drive away. That’s where you’ll find a Safeway grocery store, a Rite Aid, a post office, a few places to eat, and a few hotels. The Burney Falls Visitor Center is a 25-minute drive and the Subway Cave Lava Tubes a 20-minute drive – neither of which we had the chance to visit.
Lassen Volcanic National Park is about a 35-minute drive. If dry camping is your thing, there are plenty of places to stay outside the park (National Forest campgrounds) and within the park itself. Lassen is a mostly-unknown, little-visited National Park that has all the best stuff: Volcanoes, mountains, lakes, mud pots, sulfur springs, steam vents, waterfalls, and enough trails to satisfy every hiker from novice to expert! We’re really looking forward to a return visit to explore the park more fully like it deserves.